Question 1

Where is Jade River Resort located?

Accepted Answer

Jade River Resort is in Pahalgam, Jammu & Kashmir, India, at an elevation of 2,130 metres on the banks of the Lidder River. The address is Pahalgam, Jammu & Kashmir — 192125. Coordinates are 33.882774, 75.271524.

Question 2

How many rooms does Jade River Resort have?

Accepted Answer

Thirteen. There are nine Premium Balcony Rooms, two Executive Suites, and two Executive Duplex Family Rooms. The property is intentionally small so every guest gets personal attention.

Question 3

What are the room rates?

Accepted Answer

Rooms start at ₹6,000 per night for a Premium Balcony Room, ₹8,000 per night for an Executive Suite, and ₹13,000 per night for an Executive Duplex Family Room. Rates are confirmed at the time of booking.

Question 4

How do I book a stay?

Accepted Answer

Bookings are direct only — Jade River Resort does not use MakeMyTrip, Booking.com, or any other OTA. Use the contact page to build a WhatsApp message with your room, dates, and guest count, or message +91 9541898820 directly.

Question 5

What is the cancellation policy?

Accepted Answer

Cancellation 15 or more days before arrival receives a full refund. Cancellation 15 to 10 days before arrival carries a 50% retention charge. Cancellation within 10 days of arrival carries a 100% retention charge.

Question 6

What are the check-in and check-out times?

Accepted Answer

Check-in is at 2:00 PM and check-out is at 12:00 noon. A minimum 50% advance payment is required to confirm a booking.

Question 7

What ID is required at check-in?

Accepted Answer

A valid government photo ID is required from every guest at check-in. Foreign nationals must present a passport and visa. PAN cards are not accepted as address or ID proof.

Question 8

How far is Srinagar Airport?

Accepted Answer

Srinagar Airport is approximately 96 km from the resort, or about 2.5 to 3 hours by road.

Question 9

Is the resort suitable for families?

Accepted Answer

Yes. The two Executive Duplex Family Rooms have two levels so children have their own floor, and the property has spacious, safe lawns for families.

Question 10

Are pets allowed?

Accepted Answer

Please contact the resort directly about pets before booking so the team can confirm what is possible for your dates. Call or message +91 9541898820.

Question 11

Who do I contact for invoices or policy queries?

Accepted Answer

For group reservations, policy questions, GST, and invoices, email jaderiverresort@defoy.in or message +91 9541898820.

01Where is Jade River Resort located?

02How many rooms does Jade River Resort have?

03What are the room rates?

04How do I book a stay?

05What is the cancellation policy?

06What are the check-in and check-out times?

07What ID is required at check-in?

08How far is Srinagar Airport?

09Is the resort suitable for families?

10Are pets allowed?

11Who do I contact for invoices or policy queries?